# Help & FAQs **URL:** https://community.investengine.com/c/help-faqs/15.md?page=2 [Latest](https://community.investengine.com/latest.md) · [Categories](https://community.investengine.com/categories.md) **Page:** 3 --- ## [Deleting empty holdings](https://community.investengine.com/t/deleting-empty-holdings/2759)
**Author:** [@chrisp](https://community.investengine.com/u/chrisp)\ **Replies:** 1\ **Last updated:** [13 November 2025 13:26 UTC](https://community.investengine.com/t/deleting-empty-holdings/2759 "2025-11-13T13:26:59Z")
How do I delete sold holdings that are still in the portfolio showing a “0” balance? --- ## [SIPP - gross contribution option?](https://community.investengine.com/t/sipp-gross-contribution-option/2034)
**Author:** [@Bob79](https://community.investengine.com/u/Bob79)\ **Replies:** 9\ **Last updated:** [6 November 2025 21:42 UTC](https://community.investengine.com/t/sipp-gross-contribution-option/2034 "2025-11-06T21:42:46Z")
Does the IE SIPP have the option to make gross contributions? I.e. contributions that will not then be grossed up by 25% by HMRC. If not, I’d like to request this feature. The SIPP is a good tax-wrapper, and with the re… --- ## [SIPP Transfer Out Forms](https://community.investengine.com/t/sipp-transfer-out-forms/2746)
**Author:** [@EMCG67](https://community.investengine.com/u/EMCG67)\ **Replies:** 1\ **Last updated:** [5 November 2025 09:51 UTC](https://community.investengine.com/t/sipp-transfer-out-forms/2746 "2025-11-05T09:51:23Z")
Is the SIPP Transfer Out form available on the site or do I need to request one via Customer Services? My new provider is asking for this form. Thank you. --- ## [Not able to log into account](https://community.investengine.com/t/not-able-to-log-into-account/2728)
**Author:** [@Kev63](https://community.investengine.com/u/Kev63)\ **Replies:** 2\ **Last updated:** [24 October 2025 21:57 UTC](https://community.investengine.com/t/not-able-to-log-into-account/2728 "2025-10-24T21:57:47Z")
I’ve not been able to log into my Account today, via facial recognition, has anyone having problems? --- ## [Bot response from support @investengine.com?](https://community.investengine.com/t/bot-response-from-support-investengine-com/2710)
**Author:** [@justme](https://community.investengine.com/u/justme)\ **Replies:** 2\ **Last updated:** [16 October 2025 17:01 UTC](https://community.investengine.com/t/bot-response-from-support-investengine-com/2710 "2025-10-16T17:01:35Z")
Recently wrote to their support email and the response looked so automated and robotic. Not even saying Hello John but ‘Hello J’ Large chunks in Bold capital case also. I’m assuming no human writes these responses? AI … --- ## [Can't use an account](https://community.investengine.com/t/cant-use-an-account/2700)
**Author:** [@Otuama](https://community.investengine.com/u/Otuama)\ **Replies:** 5\ **Last updated:** [14 October 2025 10:20 UTC](https://community.investengine.com/t/cant-use-an-account/2700 "2025-10-14T10:20:55Z")
Hi, I want to set up a recurring payment but when I try to connect an account it goes through true layer, the account appears in the list of my barclays accounts but then invest engine says ‘cancelled’. It looks like I… --- ## [Why are monies sent by standing order taking 2 days for orders to be placed?](https://community.investengine.com/t/why-are-monies-sent-by-standing-order-taking-2-days-for-orders-to-be-placed/2691)
**Author:** [@AutumnLeaves](https://community.investengine.com/u/AutumnLeaves)\ **Replies:** 4\ **Last updated:** [9 October 2025 17:32 UTC](https://community.investengine.com/t/why-are-monies-sent-by-standing-order-taking-2-days-for-orders-to-be-placed/2691 "2025-10-09T17:32:53Z")
Hi everyone I am sending money to my portfolios through standing orders though for some reason it’s taking 2 days before purchases take place when the website states “We aim to invest your money on the next working day … --- ## [ISA Allowance not adding up](https://community.investengine.com/t/isa-allowance-not-adding-up/2658)
**Author:** [@justme](https://community.investengine.com/u/justme)\ **Replies:** 9\ **Last updated:** [20 September 2025 12:35 UTC](https://community.investengine.com/t/isa-allowance-not-adding-up/2658 "2025-09-20T12:35:06Z")
Hi all. Bit confused by my allowance figure. What am I missing? My maths is not that bad is it? Actually only got £233 in a SIPP so total under ISA portofolios is around £5972. Why does it show £16009 left? Possibly d… --- ## [FWRG to V3AB? Is it worth it?](https://community.investengine.com/t/fwrg-to-v3ab-is-it-worth-it/2627)
**Author:** [@Retired](https://community.investengine.com/u/Retired)\ **Replies:** 9\ **Last updated:** [19 September 2025 13:39 UTC](https://community.investengine.com/t/fwrg-to-v3ab-is-it-worth-it/2627 "2025-09-19T13:39:49Z")
I am rebalancing my portfolio….as I am learning more and more. Initially I went with Invesco FTSE ALL WORLD due to lower TER. However, using co-pilot (don’t hate me!) it says V3AB even though higher TER would produce ar… --- ## [Company ShareSave](https://community.investengine.com/t/company-sharesave/2655)
**Author:** [@BL14501](https://community.investengine.com/u/BL14501)\ **Replies:** 1\ **Last updated:** [17 September 2025 19:33 UTC](https://community.investengine.com/t/company-sharesave/2655 "2025-09-17T19:33:43Z")
Is it possible for me to transfer my Company ShareSave into my invest engine ISA once it matures and then sell it? --- ## [Pension transfers in](https://community.investengine.com/t/pension-transfers-in/2495)
**Author:** [@TuR4Mb4r](https://community.investengine.com/u/TuR4Mb4r)\ **Replies:** 10\ **Last updated:** [15 September 2025 13:14 UTC](https://community.investengine.com/t/pension-transfers-in/2495 "2025-09-15T13:14:46Z")
Are there any news / updates with regards to when will IE accept transfers in for pensions for providers other than Vanguard? I heard / read somewhere that this will be happening before the end of the present year. Is it… --- ## [Settlement Period](https://community.investengine.com/t/settlement-period/2625)
**Author:** [@Gandalf](https://community.investengine.com/u/Gandalf)\ **Replies:** 4\ **Last updated:** [12 September 2025 14:40 UTC](https://community.investengine.com/t/settlement-period/2625 "2025-09-12T14:40:45Z")
I have a transaction from 22/08/2025 that still hasn’t settled. I haven’t had a reply from customer support either? --- ## [Timeline of selling and percentage loss / gain](https://community.investengine.com/t/timeline-of-selling-and-percentage-loss-gain/2623)
**Author:** [@woodside](https://community.investengine.com/u/woodside)\ **Replies:** 3\ **Last updated:** [12 September 2025 14:36 UTC](https://community.investengine.com/t/timeline-of-selling-and-percentage-loss-gain/2623 "2025-09-12T14:36:18Z")
Hi All I am going to sell my biggest ETF holding soon. The ex dividend date is about a week away. My question is if i sell the fund after the ex dividend date but before the payment date do i lose any of the dividend? … --- ## [Power of Attorney](https://community.investengine.com/t/power-of-attorney/2630)
**Author:** [@frustratedcarer](https://community.investengine.com/u/frustratedcarer)\ **Replies:** 0\ **Last updated:** [4 September 2025 15:58 UTC](https://community.investengine.com/t/power-of-attorney/2630 "2025-09-04T15:58:24Z")
Hi folks, New here. I wonder if anybody has any experience of using lasting power of attorney to manage somebody else’s financial affairs in InvestEngine? I’m finding that even though I have LPOA registered with the sen… --- ## [Idiocy of IE's 2FA](https://community.investengine.com/t/idiocy-of-ies-2fa/2608)
**Author:** [@Pounds](https://community.investengine.com/u/Pounds)\ **Replies:** 2\ **Last updated:** [2 September 2025 16:58 UTC](https://community.investengine.com/t/idiocy-of-ies-2fa/2608 "2025-09-02T16:58:16Z")
IE aren’t using any other 2FA but instead require you to be logged into the app to authorise the login. So to log into the app, you need to authorise the log in from within the app you are trying to log into. A catch-22… --- ## [Urgent Issues with headline valuations](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573)
**Author:** [@mrsharkonen](https://community.investengine.com/u/mrsharkonen)\ **Replies:** 7\ **Last updated:** [27 August 2025 21:31 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573 "2025-08-27T21:31:29Z")
Please see issues with headline valuations now ‘garbled’ for at least 12 hours, first discovered last night but still present. --- ## [SPXL is a leveraged ETF?](https://community.investengine.com/t/spxl-is-a-leveraged-etf/2595)
**Author:** [@Retired](https://community.investengine.com/u/Retired)\ **Replies:** 3\ **Last updated:** [23 August 2025 12:10 UTC](https://community.investengine.com/t/spxl-is-a-leveraged-etf/2595 "2025-08-23T12:10:55Z")
Hi Everyone, Just doing some portfolio rebalancing and noticed SPXL S&P500 is a leveraged ETF. I did not notice this as thought it was a normal S&P500. Should I change as I have IITU as a S&P500 Tech in my portfolio. … --- ## [IE information not clear](https://community.investengine.com/t/ie-information-not-clear/2565)
**Author:** [@Matapet](https://community.investengine.com/u/Matapet)\ **Replies:** 1\ **Last updated:** [14 August 2025 21:03 UTC](https://community.investengine.com/t/ie-information-not-clear/2565 "2025-08-14T21:03:14Z")
I want to check whether I actually placed an order. The help information says: How do I cancel or change a DIY order? 1 year ago Updated You can cancel your order before the start of the next trading window foll… --- ## [Have I really bought an investment?](https://community.investengine.com/t/have-i-really-bought-an-investment/2534)
**Author:** [@SolihullRos](https://community.investengine.com/u/SolihullRos)\ **Replies:** 22\ **Last updated:** [13 August 2025 13:21 UTC](https://community.investengine.com/t/have-i-really-bought-an-investment/2534 "2025-08-13T13:21:57Z")
I am new to investing, and 2 months ago I thought I had invested into a Vanguard fund called ‘FTSE Developed World UCITS ETF - Acc’. My portfolio calls it ‘Vanguard FTSE Developed World’ The value of my purchase appear… --- ## [Using InvestEngine with accountancy software such as FreeAgent](https://community.investengine.com/t/using-investengine-with-accountancy-software-such-as-freeagent/1707)
**Author:** [@Moonfizzle](https://community.investengine.com/u/Moonfizzle)\ **Replies:** 5\ **Last updated:** [5 August 2025 10:45 UTC](https://community.investengine.com/t/using-investengine-with-accountancy-software-such-as-freeagent/1707 "2025-08-05T10:45:29Z")
Hi, I am a contractor in the UK who uses FreeAgent as my accountancy software. I am looking to start using InvestEngine to earn some interest on the cash sitting around waiting for my corporation tax and VAT. I wanted g… --- ## [Self-Invested Personal Pension / SIPP](https://community.investengine.com/t/self-invested-personal-pension-sipp/681)
**Author:** [@0x26res](https://community.investengine.com/u/0x26res)\ **Replies:** 40\ **Last updated:** [1 August 2025 14:56 UTC](https://community.investengine.com/t/self-invested-personal-pension-sipp/681 "2025-08-01T14:56:38Z")
Do you plan to offer Self Invested Personal Pension accounts? --- ## [Partial transfer from outside Cash ISA into Invest Engine](https://community.investengine.com/t/partial-transfer-from-outside-cash-isa-into-invest-engine/2528)
**Author:** [@satyb](https://community.investengine.com/u/satyb)\ **Replies:** 1\ **Last updated:** [28 July 2025 21:27 UTC](https://community.investengine.com/t/partial-transfer-from-outside-cash-isa-into-invest-engine/2528 "2025-07-28T21:27:59Z")
I have a Cash ISA with another provider that was last filled last financial year. Now more comfortable using S&S ISA’s so want to do a partial transfer into IE. Previously moved Cash into my General Cash area and moved t… --- ## [WRDA UBS MSCI World TER change?](https://community.investengine.com/t/wrda-ubs-msci-world-ter-change/2479)
**Author:** [@CitizenKane](https://community.investengine.com/u/CitizenKane)\ **Replies:** 6\ **Last updated:** [19 July 2025 12:54 UTC](https://community.investengine.com/t/wrda-ubs-msci-world-ter-change/2479 "2025-07-19T12:54:18Z")
Has the TER for WRDA UBS MSCI World changed in the last few days? When I originally invested a couple of weeks ago it was 0.06% as per the LSE site currently (London Stock Exchange | London Stock Exchange) but now IE si… --- ## [Tax on CSH2 & ILG5](https://community.investengine.com/t/tax-on-csh2-ilg5/2494)
**Author:** [@TuR4Mb4r](https://community.investengine.com/u/TuR4Mb4r)\ **Replies:** 6\ **Last updated:** [11 July 2025 11:55 UTC](https://community.investengine.com/t/tax-on-csh2-ilg5/2494 "2025-07-11T11:55:54Z")
I recently invested in the above two ETF’s (Amundi Smart Overnight Return GBP Hedged & iShares UK Gilts 0 – 5yr through a general investment account (outside a tax wrapper). My intention was to get a small return whilst … --- ## [SIPP US withholding tax](https://community.investengine.com/t/sipp-us-withholding-tax/2189)
**Author:** [@martizih](https://community.investengine.com/u/martizih)\ **Replies:** 9\ **Last updated:** [9 July 2025 12:05 UTC](https://community.investengine.com/t/sipp-us-withholding-tax/2189 "2025-07-09T12:05:39Z")
Hey, I’m looking into opening a SIPP with you, the product looks really exciting, but for a fair comparison I would like to know whether you reclaim US withholding tax on your customers behalf? To my understanding the … --- ## [Why are Commodity ETFs classified as Accumulating?](https://community.investengine.com/t/why-are-commodity-etfs-classified-as-accumulating/2486)
**Author:** [@PenN](https://community.investengine.com/u/PenN)\ **Replies:** 1\ **Last updated:** [4 July 2025 05:56 UTC](https://community.investengine.com/t/why-are-commodity-etfs-classified-as-accumulating/2486 "2025-07-04T05:56:56Z")
Apologies if this is a stupid question but why are Commodity ETFs say iShares Physical Silver/Gold classified as accumulating? Given there are no dividends they should be classified as neither accumulating or distributin… --- ## [Partial Transfer my L&G Workplace Pension to InvestEngine](https://community.investengine.com/t/partial-transfer-my-l-g-workplace-pension-to-investengine/2456)
**Author:** [@Otuama](https://community.investengine.com/u/Otuama)\ **Replies:** 10\ **Last updated:** [27 June 2025 06:48 UTC](https://community.investengine.com/t/partial-transfer-my-l-g-workplace-pension-to-investengine/2456 "2025-06-27T06:48:56Z")
Hi all, I’ve just opened a SIPP with InvestEngine with the intention of transferring my current workplace pension funds over. I assume this is called a partial transfer as I want to keep my L&G workplace pension and ju… --- ## [How do I invest in a fund?!](https://community.investengine.com/t/how-do-i-invest-in-a-fund/2465)
**Author:** [@SolihullRos](https://community.investengine.com/u/SolihullRos)\ **Replies:** 2\ **Last updated:** [23 June 2025 21:52 UTC](https://community.investengine.com/t/how-do-i-invest-in-a-fund/2465 "2025-06-23T21:52:27Z")
I have transferred an ISA into InvestEngine, and it appears as cash. I want to invest it in a fund, but there are no instructions. What exactly is a portfolio? Can I have multiple portfolios? Do I have cash in a port… --- ## [QYLP dividend payment delay](https://community.investengine.com/t/qylp-dividend-payment-delay/1955)
**Author:** [@Halves](https://community.investengine.com/u/Halves)\ **Replies:** 10\ **Last updated:** [14 June 2025 15:03 UTC](https://community.investengine.com/t/qylp-dividend-payment-delay/1955 "2025-06-14T15:03:37Z")
Hello everyone, I am still waiting for the dividend from QYLP. As a new investor, I am unsure if this is normal. Is there a way to view the pending dividend on the app or website? Anyone else in this situation?? Thank… --- ## [In-species ISA Transfer concerns](https://community.investengine.com/t/in-species-isa-transfer-concerns/2420)
**Author:** [@Chapmanstar1](https://community.investengine.com/u/Chapmanstar1)\ **Replies:** 2\ **Last updated:** [22 May 2025 23:03 UTC](https://community.investengine.com/t/in-species-isa-transfer-concerns/2420 "2025-05-22T23:03:30Z")
It is my understanding that invest engine will complete an in species transfer where possible. Indeed my investments with my other ISA are in ETFs offered on InvestEngine. I however have received a confirmation email say… [Previous page](https://community.investengine.com/c/help-faqs/15.md?page=1) [Next page](https://community.investengine.com/c/help-faqs/15.md?page=3)