# General FAQs **URL:** https://community.investengine.com/c/help-faqs/general-faqs/17.md [Latest](https://community.investengine.com/latest.md) · [Categories](https://community.investengine.com/categories.md) --- ## [About the General FAQs category](https://community.investengine.com/t/about-the-general-faqs-category/238)
**Author:** [@Adam.Lees](https://community.investengine.com/u/Adam.Lees)\ **Replies:** 0
--- ## [Two Factor Authentication](https://community.investengine.com/t/two-factor-authentication/3156)
**Author:** [@TeresaLaura](https://community.investengine.com/u/TeresaLaura)\ **Replies:** 0\ **Last updated:** [10 June 2026 06:52 UTC](https://community.investengine.com/t/two-factor-authentication/3156 "2026-06-10T06:52:13Z")
2 Factor Authentication set up is preventing me from accessing my account. I am not receiving the access code email. Email is correct and I am receiving other emails from T212 Spam and other folders checked. Anyone e… --- ## [Self-Invested Personal Pension / SIPP](https://community.investengine.com/t/self-invested-personal-pension-sipp/681)
**Author:** [@0x26res](https://community.investengine.com/u/0x26res)\ **Replies:** 40\ **Last updated:** [1 August 2025 14:56 UTC](https://community.investengine.com/t/self-invested-personal-pension-sipp/681 "2025-08-01T14:56:38Z")
Do you plan to offer Self Invested Personal Pension accounts? --- ## [Bid / offer Spread](https://community.investengine.com/t/bid-offer-spread/2074)
**Author:** [@Deals](https://community.investengine.com/u/Deals)\ **Replies:** 0\ **Last updated:** [31 December 2024 13:51 UTC](https://community.investengine.com/t/bid-offer-spread/2074 "2024-12-31T13:51:07Z")
What spread, if any, do you charge on your ETF’s? --- ## [Remove GIA account](https://community.investengine.com/t/remove-gia-account/1530)
**Author:** [@adrian110288](https://community.investengine.com/u/adrian110288)\ **Replies:** 1\ **Last updated:** [15 March 2024 19:18 UTC](https://community.investengine.com/t/remove-gia-account/1530 "2024-03-15T19:18:52Z")
Hi, How can i delete my GIA account (Cash and invest portfolios). I only opened it for a test and now i know i won’t be using it and it only takes the real estate on the home page. When i look at option in the invest p… --- ## [Underlying Holdings for the Franklin FTSE India Fund](https://community.investengine.com/t/underlying-holdings-for-the-franklin-ftse-india-fund/943)
**Author:** [@arrkayoh](https://community.investengine.com/u/arrkayoh)\ **Replies:** 3\ **Last updated:** [9 May 2023 13:36 UTC](https://community.investengine.com/t/underlying-holdings-for-the-franklin-ftse-india-fund/943 "2023-05-09T13:36:09Z")
Hi, More of a question for InvestEngine’s Team, but as a point of improvement, please could the underlying holdings for the Franklin FTSE India be made available? It’s the only fund in my portfolio where this hasn’t be… --- ## [Non DIY: show avg TER + ability to exclude "dist" choices](https://community.investengine.com/t/non-diy-show-avg-ter-ability-to-exclude-dist-choices/952)
**Author:** [@Arnault](https://community.investengine.com/u/Arnault)\ **Replies:** 3\ **Last updated:** [3 May 2023 19:26 UTC](https://community.investengine.com/t/non-diy-show-avg-ter-ability-to-exclude-dist-choices/952 "2023-05-03T19:26:00Z")
Hi there! Just started using the managed portfolio option and si far so good! 2 questions: 1/ because you Invest in multiple etfs envelop, it’d be great to show the (weighted) average TER of your choices. I chose IE fo… --- ## [CSV format reports](https://community.investengine.com/t/csv-format-reports/816)
**Author:** [@GrantW](https://community.investengine.com/u/GrantW)\ **Replies:** 1\ **Last updated:** [7 February 2023 13:11 UTC](https://community.investengine.com/t/csv-format-reports/816 "2023-02-07T13:11:59Z")
The reports page says: Reports available in PDF or CSV format However, I can only see PDF options available: Am I missing something? Thanks --- ## [Looking to invest in ETF's which are not available on investEngine yet](https://community.investengine.com/t/looking-to-invest-in-etfs-which-are-not-available-on-investengine-yet/810)
**Author:** [@yamsteryan](https://community.investengine.com/u/yamsteryan)\ **Replies:** 2\ **Last updated:** [5 February 2023 21:37 UTC](https://community.investengine.com/t/looking-to-invest-in-etfs-which-are-not-available-on-investengine-yet/810 "2023-02-05T21:37:25Z")
Hi. I am new to InvestEngine. I was hoping to invest in the following ETF’s Ticker details VTSAX, VTIAX and VBTLX, currently unavailable in the UK InvestEngine. Anyone know aplatform what may have these available ? --- ## [Investment Return](https://community.investengine.com/t/investment-return/758)
**Author:** [@Rob](https://community.investengine.com/u/Rob)\ **Replies:** 3\ **Last updated:** [8 January 2023 11:58 UTC](https://community.investengine.com/t/investment-return/758 "2023-01-08T11:58:49Z")
Hello, Novice question I’m afraid; when I look at the “investment return” expressed as a £ and % in an ISA portfolio, does this include dividend income received please…? Thanks in advance, Rob --- ## [Dividends payout dashboard](https://community.investengine.com/t/dividends-payout-dashboard/537)
**Author:** [@RaAl](https://community.investengine.com/u/RaAl)\ **Replies:** 7\ **Last updated:** [18 August 2022 12:23 UTC](https://community.investengine.com/t/dividends-payout-dashboard/537 "2022-08-18T12:23:38Z")
Hello there, some cash has suddenly appeared in my account. I guess it is dividends distributed by one or a combination of my ETFs. Is there any way to see which ETF distributed how much and when in the InvestEngine in…