# Delayed Support Ticket - Need Reassurance - #377391
**URL:** https://community.investengine.com/t/delayed-support-ticket-need-reassurance-377391/3248
**Category:** Help & FAQs
**Created:** [11 August 2026 13:17 UTC](https://community.investengine.com/t/delayed-support-ticket-need-reassurance-377391/3248 "2026-08-11T13:17:53Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@InvestEngineUser](https://community.investengine.com/u/InvestEngineUser)
#### Post date: [11 August 2026 13:17 UTC](https://community.investengine.com/t/delayed-support-ticket-need-reassurance-377391/3248/1 "2026-08-11T13:17:53Z")
I’m looking to transfer my ISA to Invest Engine from Vanguard (to cut-out the platform fee) & submitted a query regarding in-specie transfers of my ETF holdings before I commit. I submitted the query on the morning of 6th April & have had no response from Invest Engine so am having second thoughts now on whether it’s the right decision to transfer. Can you please respond to my ticket number #377391 to give me faith in Invest Engine’s platform & customer service.
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### Author:  [@Tamarra](https://community.investengine.com/u/Tamarra)
#### Post date: [20 August 2026 08:48 UTC](https://community.investengine.com/t/delayed-support-ticket-need-reassurance-377391/3248/2 "2026-08-20T08:48:58Z")
Hello,
We’re sorry for the experience you’ve had.
Our team has reviewed your enquiry and provided a response. Please take a look when you have a moment, and if anything remains unclear or you have any further questions, please let us know and we’ll be happy to assist.