# Manual cash transfer with wrong reference

**URL:** <https://community.investengine.com/t/manual-cash-transfer-with-wrong-reference/3096>\
**Category:** Help & FAQs\
**Created:** [23 May 2026 07:05 UTC](https://community.investengine.com/t/manual-cash-transfer-with-wrong-reference/3096 "2026-05-23T07:05:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kauban](https://avatars.discourse-cdn.com/v4/letter/k/91b2a8/32.png) [@kauban](https://community.investengine.com/u/kauban)\
**Post date:** [23 May 2026 07:05 UTC](https://community.investengine.com/t/manual-cash-transfer-with-wrong-reference/3096/1 "2026-05-23T07:05:21Z")

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Hi @Paul_M

My client reference is IC01004923.

Yesterday I logged a support request (348288) but haven’t received any response. Trying to seek assistance urgently as initiated a manual cash transfer to my ISA but used a wrong reference. Details below.

Amount- £8,000

Bank HSBC

Date: 22.05.2026

Instead of using the portfolio ref (IP01907095) I used IT38856681 on the transfer. This transfer although credited to my bank account is not yet reflecting in my ISA.

Please Couls you help me with this issue?

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**Author:** ![kauban](https://avatars.discourse-cdn.com/v4/letter/k/91b2a8/32.png) [@kauban](https://community.investengine.com/u/kauban)\
**Post date:** [23 May 2026 20:46 UTC](https://community.investengine.com/t/manual-cash-transfer-with-wrong-reference/3096/2 "2026-05-23T20:46:18Z")

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I was contacted by email and had the below link.

> **[Support](https://livesu.pportgroup.cc/)**

Is this legit?

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**Author:** ![AutumnLeaves](https://avatars.discourse-cdn.com/v4/letter/a/45deac/32.png) [@AutumnLeaves](https://community.investengine.com/u/AutumnLeaves)\
**Post date:** [10 June 2026 13:04 UTC](https://community.investengine.com/t/manual-cash-transfer-with-wrong-reference/3096/3 "2026-06-10T13:04:10Z")

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I’ve been contacted by the same after posting on here. I don’t think it’s legit, they started saying how I need to install software which of course I did not do. That link is also not IE branded so seems so dodgy to me.

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**Author:** ![Adam.Lees](https://dub1.discourse-cdn.com/flex017/user_avatar/community.investengine.com/adam.lees/32/14_2.png) [@Adam.Lees](https://community.investengine.com/u/Adam.Lees)\
**Post date:** [18 June 2026 15:53 UTC](https://community.investengine.com/t/manual-cash-transfer-with-wrong-reference/3096/4 "2026-06-18T15:53:37Z")

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Hi @kauban thanks for flagging, we have raised with the infosec team. That link is not legit, we will never ask you to navigate to links via DMs in this community

Official InvestEngine staff on here will have ‘Team InvestEngine!’ next to their usernames