# Money missing after TrueLayer transfer

**URL:** <https://community.investengine.com/t/money-missing-after-truelayer-transfer/327>\
**Category:** Help & FAQs\
**Created:** [16 May 2022 08:54 UTC](https://community.investengine.com/t/money-missing-after-truelayer-transfer/327 "2022-05-16T08:54:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ojee](https://avatars.discourse-cdn.com/v4/letter/o/4bbf92/32.png) [@ojee](https://community.investengine.com/u/ojee)\
**Post date:** [16 May 2022 08:54 UTC](https://community.investengine.com/t/money-missing-after-truelayer-transfer/327/1 "2022-05-16T08:54:36Z")

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I have just opened my account last Saturday. I have made my first fund transfer on the same day through the TrueLayer interface.

The amount has been immediately deducted from my bank account, but my InvestEngine account shows zero. Now it is Monday. So if there was any ‘weekend delay’, it should have been over, but still there is nothing in my InvestEngine.

Where has my money gone?

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**Author:** ![MarkMcDonagh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.investengine.com/markmcdonagh/32/156_2.png) [@MarkMcDonagh](https://community.investengine.com/u/MarkMcDonagh)\
**Post date:** [16 May 2022 09:18 UTC](https://community.investengine.com/t/money-missing-after-truelayer-transfer/327/2 "2022-05-16T09:18:53Z")

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Good morning,  
Apologies for the inconvenience caused. I wanted to let you know that we are aware of an issue with our bank provider, which is causing an occasional delay in funds reaching some customers accounts. Would you mind sending me your name and email address so I can check the system for you?  
Again I’m sorry for any inconvenience caused.  
Mark

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**Author:** ![ojee](https://avatars.discourse-cdn.com/v4/letter/o/4bbf92/32.png) [@ojee](https://community.investengine.com/u/ojee)\
**Post date:** [16 May 2022 09:51 UTC](https://community.investengine.com/t/money-missing-after-truelayer-transfer/327/3 "2022-05-16T09:51:58Z")

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Thanks. How do I send the personal information to you?

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**Author:** ![MarkMcDonagh](https://dub1.discourse-cdn.com/flex017/user_avatar/community.investengine.com/markmcdonagh/32/156_2.png) [@MarkMcDonagh](https://community.investengine.com/u/MarkMcDonagh)\
**Post date:** [16 May 2022 09:57 UTC](https://community.investengine.com/t/money-missing-after-truelayer-transfer/327/4 "2022-05-16T09:57:08Z")

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Hi, I can send you a direct message now, Mark

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**Author:** ![Omian](https://avatars.discourse-cdn.com/v4/letter/o/71e660/32.png) [@Omian](https://community.investengine.com/u/Omian)\
**Post date:** [17 May 2022 09:24 UTC](https://community.investengine.com/t/money-missing-after-truelayer-transfer/327/6 "2022-05-17T09:24:51Z")

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Welcome Ojee. I hope true layer do not become an obstacle preventing your use of InvestEngine. I’ll watch this thread with interest but again, welcome…