# Two‑factor authentication setup - No instruction email

**URL:** <https://community.investengine.com/t/two-factor-authentication-setup-no-instruction-email/2667>\
**Category:** General\
**Created:** [25 September 2025 13:40 UTC](https://community.investengine.com/t/two-factor-authentication-setup-no-instruction-email/2667 "2025-09-25T13:40:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pintudey](https://avatars.discourse-cdn.com/v4/letter/p/dec6dc/32.png) [@pintudey](https://community.investengine.com/u/pintudey)\
**Post date:** [25 September 2025 13:40 UTC](https://community.investengine.com/t/two-factor-authentication-setup-no-instruction-email/2667/1 "2025-09-25T13:40:40Z")

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When I set up my account, it forced me to enable 2FA. However, I’m not receiving the instructions in my inbox, not even in spam, which is very frustrating. I also realised the same issue occurs with password reset.

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**Author:** ![paulp63](https://avatars.discourse-cdn.com/v4/letter/p/7cd45c/32.png) [@paulp63](https://community.investengine.com/u/paulp63)\
**Post date:** [6 October 2025 19:12 UTC](https://community.investengine.com/t/two-factor-authentication-setup-no-instruction-email/2667/2 "2025-10-06T19:12:58Z")

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I have this issue too. I received the email registering for this community, also received confirmation of my request to resolve the 2FA issue, but after 6 attempts no email and not in spam. This is not the first time IE have chosen a bizarre and ineffective solution to a simple process.