# Urgent Issues with headline valuations

**URL:** <https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573>\
**Category:** Help & FAQs\
**Created:** [17 August 2025 09:20 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573 "2025-08-17T09:20:26Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![mrsharkonen](https://dub1.discourse-cdn.com/flex017/user_avatar/community.investengine.com/mrsharkonen/32/1753_2.png) [@mrsharkonen](https://community.investengine.com/u/mrsharkonen)\
**Post date:** [17 August 2025 09:20 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/1 "2025-08-17T09:20:26Z")

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Please see issues with headline valuations now ‘garbled’ for at least 12 hours, first discovered last night but still present.

 ![1000011156](https://europe1.discourse-cdn.com/flex017/uploads/investengine/original/2X/7/78daf13b24bfa1a3282c563843ecece14a127bdd.jpeg)

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**Author:** ![mrsharkonen](https://dub1.discourse-cdn.com/flex017/user_avatar/community.investengine.com/mrsharkonen/32/1753_2.png) [@mrsharkonen](https://community.investengine.com/u/mrsharkonen)\
**Post date:** [18 August 2025 12:56 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/2 "2025-08-18T12:56:32Z")

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Have since updated the app - no change. Undownloaded the app, reinstalled, no change. Exactly the same today. View on the website is fine, a problem with the app needs sorting.

 ![1000011164](https://europe1.discourse-cdn.com/flex017/uploads/investengine/original/2X/c/c52abda8b8f821d05f1853ca1775a37984f78c8e.jpeg)

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**Author:** ![Simmzy](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@Simmzy](https://community.investengine.com/u/Simmzy)\
**Post date:** [18 August 2025 13:48 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/3 "2025-08-18T13:48:36Z")

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Yes if I am reading my new total correctly, it has gone up £20k, thankyou IE! 🙂

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**Author:** ![sherpazz](https://avatars.discourse-cdn.com/v4/letter/s/35a633/32.png) [@sherpazz](https://community.investengine.com/u/sherpazz)\
**Post date:** [19 August 2025 07:17 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/4 "2025-08-19T07:17:37Z")

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Same issue here, this is a bit annoying

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**Author:** ![Pinch](https://avatars.discourse-cdn.com/v4/letter/p/ba9def/32.png) [@Pinch](https://community.investengine.com/u/Pinch)\
**Post date:** [19 August 2025 09:48 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/5 "2025-08-19T09:48:25Z")

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@mrsharkonen @sherpazz

Hi, 😀 👋

Sorry to hear that you have problems display of balances.

I am using a Samsung (Android) phone and don’t have this problem - maybe the problem is at phone level rather than a problem with the app?

Are you phones updated to the latest versions of their OS / security software etc.?

Also… may be worth emailing CS directly?

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**Author:** ![TanyaIE](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@TanyaIE](https://community.investengine.com/u/TanyaIE)\
**Post date:** [19 August 2025 10:11 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/6 "2025-08-19T10:11:17Z")

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Hi there! Thanks for bringing this to our attention. Our team has been informed and is currently investigating the issue. We’re working on a fix and expect it to be resolved soon.  
We appreciate your patience and understanding while we get this sorted.

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**Author:** ![BOMA](https://avatars.discourse-cdn.com/v4/letter/b/ecb155/32.png) [@BOMA](https://community.investengine.com/u/BOMA)\
**Post date:** [20 August 2025 13:24 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/7 "2025-08-20T13:24:08Z")

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This is now fixed on mine, thx.

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**Author:** ![mrsharkonen](https://dub1.discourse-cdn.com/flex017/user_avatar/community.investengine.com/mrsharkonen/32/1753_2.png) [@mrsharkonen](https://community.investengine.com/u/mrsharkonen)\
**Post date:** [27 August 2025 21:31 UTC](https://community.investengine.com/t/urgent-issues-with-headline-valuations/2573/8 "2025-08-27T21:31:29Z")

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Update, the headline figures at the top of the portfolios have been fixed but on my Android when you open a portfolio the total valuations at the top are now garbled and meaningless. And yes, I updated my phone and app…and yes, I did email them.