Based on your experience with SIPP, how long does it typically take for a tax rebate to be credited to your Invest Engine account (IE)?
9 weeks and 2 days - still nothing
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Hi all! The HMRC tax relief should be applied to the portfolio within 6-11 weeks from the contribution to your SIPP account.
However, there are delays in processing tax relief rebates for the period 06.01.2024 - 05.02.2024. Our third-party provider, responsible for managing these rebates, is facing technical issues with their system. They are actively working with the system provider to resolve the issue, and it is currently under investigation.
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Itās now been 16wks waiting for the tax relief and waiting. I have emailed directly several times for a possible time frame and the same answer comes back every time ! Is this a bot by any chance ?
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Also been waiting 12+ weeks now and nothing either. Given the same āwe apologise for the inconvenienceā line when querying direct via email with no context for the delay at all.
My Scottish Widow pension pays out their rebates in 1 week so I have no idea why it takes IE so long at all!
Just wondered if anyone has actually received any tax relief, for any SIPP contributions, ever?
My January depositās relief arrived eventually on the 18th April, my March depositās relief arrived ānot as lateā on 3rd May. My April depositās relief iām still waiting for.
I have emailed them directly again to ask when these delays will be sorted and got the usual reply saying they know of the technical difficulties but expect a resolution within this week, and to expect NO further delays going forward.
started my pension on 12/2/24 and have not received any tax relief yet.
the cash section of pension shows the amount āpending from hmrcā and in the transactions tab it shows the weekly sipp top up = done but the sipp rebate = processing.
can the management give an update on why from 12th feb the HMRC rebate hasnt been added to my cash section please?
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Currently 12 weeks and 2 days awaiting my first SIPP rebate, nothing yet! All this 6-11 weeks nonsense you get drip-fed is just a load of rubbish really. Some people have had to wait much longerā¦itās pretty bad you have to wait this long.
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Hi. Clearly like many others here, I am still waiting for the first tax relief to be credited to my account. My first contribution was in March, so based on IEās own information page I expected the tax relief to be credited on or shortly after May 22nd, but over 3 weeks later I am still waiting for it.
While this is, for now, a minor inconvenience (yet it is becoming bigger with every passing day the payment is delayed), my major gripe is somewhere else.
My decision to open a SIPP with IE, rather than other providers, was based on the service I was promised in the contract and on the help pages, which I read thoroughly before applying and contributing.
Now, if IE informs me that I am to receive the tax relief on or shortly after May 22nd, and that does not happen, I would expect IE to promptly get in touch, no later than say May 25th, and:
1 Apologise for the delay
2 Explain the reason
3 Tell me what actions are being taken
4 Inform me of an expected date for a resolution
None of this happened. No communication whatsoever to explain such a delay, not then and not yet. To me this is very worrying, because it makes me doubt whether I should trust the provider with my money any further. If in any job missing a deadline is bad, failing to comminicate about it is usually catastrofic, and I am still aghast that I, and by the look of it many others, have simply been ignored for weeks. Occasional posts in the community chatrooms by IE staff do not constitute acceptable updates, these should come as official emails to each of those affected.
This lack of communication needs to be fixed, and real soon.
For my part, I will stop making contributions until both the delay and the communication problems are fixed.
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@Mic Very well said, I totally agree with you in every respect. Communication is key and from what I have seen in my short time here is that IE are simply lacking in that regard.
My April rebate came through today, exactly one month (to the day) after the March rebate.
Lucky! Youāre getting your April rebate, while my March rebate only just landed this week. No sign of my April rebates yet. 
Iām frustrated to think how much all this rebate money could have earned me if it had landed on time and I invested it straight away.
Hi Peter, Iām really sorry to hear this. Please email support@investengine.com so we can investigate this further for you.
Hi @DeeFunds. Do you have an update on the broader rebate issue that you can post here, keeping everyone up to date?
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Hey Peter, thanks for asking. At this time, our main priority is to make sure our operational processes for SIPPs provide our clients with the best experience. Weāre working with our administrators to improve this and avoid any unnecessary delays to clients receiving their rebates. We plan to provide clients with lots of great features such as transfers and employer contributions once weāve perfected the finer details. Please keep an eye on our Community and social media pages for future updates.
Hi @DeeFunds. I think this thread is really only concerned with the rebate delay. So just to check, the only update is that there is no real update? Itās an ongoing issue, that still hasnāt been properly resolved?
If itās helpful, i have just this minute received my rebate from my April deposit - which now appears to fall more or less in line with timeframe expectations.
Jan/Feb & March deposits were very delayed due to the issues (the March one actually only arrived through last week), but this April one has arrived as per expected.
So fingers crossed, things seem to be smoothing out. Hopefully it is the same for everyone.
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Me too! April rebate just turned up in the last hour.
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Mine also, April rebate paid today