Cannot withdraw S&S

Help & FAQs ISAs
1

Hey all,

I have £26,500 in my invest engine S&S account which the app will not let me withdraw.

I initially sent £5 to myself and this transaction worked for me but i suppose the full balance was too much for the company to withdraw at one time and trigged a security feature or something.

now i am locked out of making any withdrawals in the app and my only recourse is to contact the customer support which advertises a response time of 2 hours on their website, however my response seems to have dragged on for days.

I am feeling very impatient and have come across this community in which i have found that the wait time can extend to a few days, what i don’t understand is why you wouldn’t accurately describe how long a user may be waiting.

Anyway my impatience has led me to make this post as a way to push this forward or hear any kind of response from the company.

I could do with having the money at the moment and would have appreciated any response from service staff, even just a person saying that they were looking into my issue as that would alleviate a lot of stress.

2

I’ve now recieved a page where i can document my income and prove identity

3

glad you got a response, pleased for you.

can you tell me for how many days and why the amount of £24495 was sat in limbo?

it appears that you did a ‘transfer test’ of £5 which is safe and a good idea.

it appears that you did nothing wrong and have already documented your identity and income at the start, i recently retired so your issues will be mine!

i cant understand this and it appears obstacles have been put in your way so that the 25k is getting interest for someone else.

i hope ‘the management’ can prove me wrong.