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The Help & FAQs Category
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1
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621
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12 April 2024
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Convert SIPP Personal to SIPP Business
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3
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46
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19 June 2026
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Manual cash transfer with wrong reference
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3
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125
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18 June 2026
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S&S ISA Transfer-In Delay
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3
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134
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18 June 2026
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SIPP T/R for a 2nd time problem
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2
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143
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18 June 2026
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Two Factor Authentication
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0
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53
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10 June 2026
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Bad Implementation of Two Factor Authentication?
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11
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1214
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2 June 2026
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Help - Unable to trade, no answer to support request
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7
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282
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1 June 2026
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Customer service?
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4
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287
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30 May 2026
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2FA No Email arriving
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2
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78
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30 May 2026
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Need help with manual transfer with incorrect reference
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3
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53
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28 May 2026
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How do you get these guys to respond?
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7
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449
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23 May 2026
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Customer Service non-existent 2FA Doom Loop
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4
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193
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22 May 2026
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My cash ISA transfer has been stalled for weeks
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3
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178
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21 May 2026
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Isa processing times
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4
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223
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19 May 2026
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Unable to login to account for 4 working days
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2
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95
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19 May 2026
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URGENT: £6k missing for 10 days and formal complaint ignored
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2
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215
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15 May 2026
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Cannot withdraw S&S
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4
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166
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14 May 2026
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Customer support response time
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8
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633
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13 May 2026
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ISAs orders ‘stuck’ - no response to emails
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4
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161
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11 May 2026
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No response to email
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2
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180
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7 May 2026
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Cannot use instant bank transfers
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11
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413
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24 April 2026
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How long are current delays in support?
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0
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148
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20 April 2026
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Misplaced funds. 333190
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0
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124
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16 April 2026
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Dividends/Interest to go to Cash Portfolio
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2
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125
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4 April 2026
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Physical Gold EFTs disappeared
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2
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299
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30 March 2026
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IOS app - pin and use biometric sign-in EVERY time
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2
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66
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30 March 2026
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Friend referrals and accounts
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0
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62
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18 March 2026
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Customer support are very slow over email, does anyone have a phone number for them?
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3
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441
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18 March 2026
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ISA Total - feature request
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5
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227
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17 March 2026
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