|
The Help & FAQs Category
|
|
1
|
612
|
12 April 2024
|
|
Help - Unable to trade, no answer to support request
|
|
7
|
251
|
1 June 2026
|
|
Customer service?
|
|
4
|
228
|
30 May 2026
|
|
2FA No Email arriving
|
|
2
|
40
|
30 May 2026
|
|
Need help with manual transfer with incorrect reference
|
|
3
|
38
|
28 May 2026
|
|
Manual cash transfer with wrong reference
|
|
1
|
69
|
23 May 2026
|
|
How do you get these guys to respond?
|
|
7
|
418
|
23 May 2026
|
|
Customer Service non-existent 2FA Doom Loop
|
|
4
|
159
|
22 May 2026
|
|
My cash ISA transfer has been stalled for weeks
|
|
3
|
158
|
21 May 2026
|
|
Isa processing times
|
|
4
|
194
|
19 May 2026
|
|
Unable to login to account for 4 working days
|
|
2
|
83
|
19 May 2026
|
|
URGENT: £6k missing for 10 days and formal complaint ignored
|
|
2
|
196
|
15 May 2026
|
|
Cannot withdraw S&S
|
|
4
|
148
|
14 May 2026
|
|
Customer support response time
|
|
8
|
578
|
13 May 2026
|
|
ISAs orders ‘stuck’ - no response to emails
|
|
4
|
148
|
11 May 2026
|
|
No response to email
|
|
2
|
165
|
7 May 2026
|
|
Bad Implementation of Two Factor Authentication?
|
|
10
|
1137
|
7 May 2026
|
|
Cannot use instant bank transfers
|
|
11
|
400
|
24 April 2026
|
|
How long are current delays in support?
|
|
0
|
134
|
20 April 2026
|
|
Misplaced funds. 333190
|
|
0
|
122
|
16 April 2026
|
|
Dividends/Interest to go to Cash Portfolio
|
|
2
|
118
|
4 April 2026
|
|
Physical Gold EFTs disappeared
|
|
2
|
293
|
30 March 2026
|
|
IOS app - pin and use biometric sign-in EVERY time
|
|
2
|
55
|
30 March 2026
|
|
Friend referrals and accounts
|
|
0
|
58
|
18 March 2026
|
|
Customer support are very slow over email, does anyone have a phone number for them?
|
|
3
|
424
|
18 March 2026
|
|
ISA Total - feature request
|
|
5
|
227
|
17 March 2026
|
|
Opening an IE SIPP
|
|
7
|
136
|
15 March 2026
|
|
Hidden fees or lagged pricing?
|
|
2
|
295
|
13 March 2026
|
|
Limit bids/ sales
|
|
2
|
84
|
25 February 2026
|
|
My latest top up for my SIPP recorded as 'portfolio transfer in' instead of top up
|
|
2
|
222
|
9 February 2026
|