I noticed I was unable to create a managed portfolio and received the following from the support team.
I could not find any existing community messages about managed portfolios being missing or their planned return.
Therefore, I am raising this community topic so that someone can reply when managed portfolios are available again and I can be notified.
“ We are currently making important updates to our Managed and LifePlan portfolios to improve the features and services we offer. As part of these updates, clients will not be able to open Managed Portfolios, including any LifePlan portfolios, at this time.
Please note, that existing clients with Managed Portfolios are not affected by these updates. They can continue managing their portfolios as usual but will not be able to open new Managed or LifePlan portfolios.
While we do not have a specific relaunch date yet, we are working to complete these updates as soon as possible. We will share updates on our website and Community page and notify clients once Managed Portfolios become available again.”
Yes, I just noticed this - the lack of even the broadest of timeframes is very poor given that InvestEngine don’t advertise the service as missing on sign up.
i recently opened an investengine account specifically to open a SIPP and intending to go with a managed portfolio, and then found out this too. Very disappointing, as the ‘temporary’ timeframe seems to be going on and on, if it doesnt change soon I’ll have no choice but to go elsewhere.
Hi there, our Managed Portfolios are currently unavailable, as our team is working on exciting updates to enhance our service and better meet the needs of all our clients. We understand that the uncertainty around the timeframe can be frustrating, and we truly apologize for any inconvenience this may cause. As soon as we have any updates, we’ll be sure to share them with you. We appreciate your understanding and support – stay tuned!
Can we please now get an outline on what is being worked on (which features and services are being improved) and an overall target date for completion?
managed portfolios are an income source for invest engine so i am astounded that they are unavailable and their clients dont know when they are ready or why they are closed!
the thought of new clients going to another platform is ridiculous!
So you missed the 2024/25 end of tax year for anyone who wanted new managed sipp . That was the main reason I was here, and there is still no news or any sort of useful update on this ‘temporary’ (aka permanent?) ‘unavailability of managed portfolios’.
So reluctantly I’ve formally submitted a request to close my (unfunded) account and remove my PII for your systems as there seem no way to close my account & remove my details otherwise.
I’m really disappointed in Investengine over this, but maybe i dodged a bullet if this is how you treat ‘new’ potential customers.
All your product pages and blurb still claims managed portfolio’s are available, yet if you try to open a new one it is only then you find you cant (so you are misleading new customers at best) .
Hi @M1kes , thanks for sharing your thoughts, and we’re sorry to hear about your disappointment. We completely understand how you feel – we certainly don’t want to mislead anyone. Unfortunately, we still don’t have any updates to share at the moment. However, once we have any news, we’ll be glad to share it here. Stay tuned!
I appreciate you taking time to reply but it is really getting unacceptable that you say the same “we still don’t have any updates to share at the moment” statement for practically every ‘forthcoming’ announcement that IE has made for the last 2 years.
I suggest that you state “that you have no plans for [insert subject] but we might consider it at some time in the future if the circumstances present themselves.”
Announcing something and then to keep on saying that you have no updates merely means that we do not believe the credibility of anything you say.
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