I noticed I was unable to create a managed portfolio and received the following from the support team.
I could not find any existing community messages about managed portfolios being missing or their planned return.
Therefore, I am raising this community topic so that someone can reply when managed portfolios are available again and I can be notified.
“ We are currently making important updates to our Managed and LifePlan portfolios to improve the features and services we offer. As part of these updates, clients will not be able to open Managed Portfolios, including any LifePlan portfolios, at this time.
Please note, that existing clients with Managed Portfolios are not affected by these updates. They can continue managing their portfolios as usual but will not be able to open new Managed or LifePlan portfolios.
While we do not have a specific relaunch date yet, we are working to complete these updates as soon as possible. We will share updates on our website and Community page and notify clients once Managed Portfolios become available again.”
Yes, I just noticed this - the lack of even the broadest of timeframes is very poor given that InvestEngine don’t advertise the service as missing on sign up.
i recently opened an investengine account specifically to open a SIPP and intending to go with a managed portfolio, and then found out this too. Very disappointing, as the ‘temporary’ timeframe seems to be going on and on, if it doesnt change soon I’ll have no choice but to go elsewhere.
Hi there, our Managed Portfolios are currently unavailable, as our team is working on exciting updates to enhance our service and better meet the needs of all our clients. We understand that the uncertainty around the timeframe can be frustrating, and we truly apologize for any inconvenience this may cause. As soon as we have any updates, we’ll be sure to share them with you. We appreciate your understanding and support – stay tuned!
Can we please now get an outline on what is being worked on (which features and services are being improved) and an overall target date for completion?
managed portfolios are an income source for invest engine so i am astounded that they are unavailable and their clients dont know when they are ready or why they are closed!
the thought of new clients going to another platform is ridiculous!
So you missed the 2024/25 end of tax year for anyone who wanted new managed sipp . That was the main reason I was here, and there is still no news or any sort of useful update on this ‘temporary’ (aka permanent?) ‘unavailability of managed portfolios’.
So reluctantly I’ve formally submitted a request to close my (unfunded) account and remove my PII for your systems as there seem no way to close my account & remove my details otherwise.
I’m really disappointed in Investengine over this, but maybe i dodged a bullet if this is how you treat ‘new’ potential customers.
All your product pages and blurb still claims managed portfolio’s are available, yet if you try to open a new one it is only then you find you cant (so you are misleading new customers at best) .
Hi @M1kes , thanks for sharing your thoughts, and we’re sorry to hear about your disappointment. We completely understand how you feel – we certainly don’t want to mislead anyone. Unfortunately, we still don’t have any updates to share at the moment. However, once we have any news, we’ll be glad to share it here. Stay tuned!
I appreciate you taking time to reply but it is really getting unacceptable that you say the same “we still don’t have any updates to share at the moment” statement for practically every ‘forthcoming’ announcement that IE has made for the last 2 years.
I suggest that you state “that you have no plans for [insert subject] but we might consider it at some time in the future if the circumstances present themselves.”
Announcing something and then to keep on saying that you have no updates merely means that we do not believe the credibility of anything you say.
I joined yesterday. Placed in money to invest then hit with this. If you have a problem with you systems for this amount of time, you should clearly indicate before users sign up. A simple “DIY” investment is only available at this time. Otherwise the whole homepage of your website is misleading. I fell for it, it seems. I think everyone here is owed an explanation of why the main selling points to using your service is unavailable.
I have been with IE for many years but I had not realised just how far IE has fallen in that time. Managed portfolios were want got me started with investing and I thought/assumed that they were the major USP for IE.
I subsequently went on to DIY GIA, ISA and SIPP accounts. Unfortunately due to constant announcements of new options few have appeared. That means that I have almost totally moved accounts elsewhere.
I knew that new Managed accounts had been withdrawn but I was shocked to find that the LifePlan accounts, which were launched with much fanfare not that long ago, have also been withdrawn.
Yeah I think I will be withdrawing the initial investment and trying elsewhere. I wish I had realised this before I had signed up. Where have you found that is worth looking at?
For GIA and ISA I use Trading212.
For my SIPP I use Freetrade (because T212 also suffer from saying that their SIPP is about to be launched for at least the last 2 years!).
Trading212 is a bit complicated but look for their ‘pie’ feature where you can download literally hundreds of ready-made pies from either themselves or the community (or create your own pies). From that you have most of the features that would be in a managed portfolio (and a whole lot more). However, their website is not as easy as IE and can be a bit daunting, but if you are willing to persevere then there is lots to find!
You also can invest in stocks as well as ETFs from many exchanges rather than just being restricted to UK ETFs in IE.
They also have a virtual or physical spending card with 1.5% cashback.
Their only charges are the FX fees (which obviously you can avoid if you only invest in GBP).
Look out for educational videos on YouTube both from T212 and other Youtubers explaining the features on T212.
I’ve heard of T212. I think it might be the switch I make. After IE let me withdraw investment. God knows how long that is going to be..! Appreciate the advice, thank you and sorry you had the same issues. Time to move on from this and I hadn’t even got started! LOL
The managed portfolios are still not available after months and poor communication from IE. It’s making me feel very jittery about adding more money to my portfolio. As managed portfolios are one of the ways IE makes money, what implication is this having for income and therefore future viability of the business? I really love what IE are offering and the ease of running a portfolio, but I’m getting increasingly worried about long term security.
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