Hi, why does it take so long to update the stock positions on the web or app portal.
Most portals usually are only behind by 15 mins, but it can take half a day to reflect a current day’s movement, let alone be close to up to date?
If you review the Trading 212 app it shows movements in real time.
Hello @Andrew_Pyatt!
Thank you for your question.
Your portfolio’s value is updated at 10 am daily using ETF prices from the last market close, and then at 2.30 pm using prices at the start of our trading window (which is at 2 pm).
Please note that the indicators are not live, but instead are accurate to a certain point in the day when operational processes are performed that allow us to gain that data. The portfolio values, value difference in £ and TWR in % are not updated simultaneously and therefore there are times during the day when they might appear to “not add up”. The value difference in £ and TWR are updated overnight, while the portfolio value is updated in the morning using the previous business day’s end of trading share prices and then again at 2.30 pm using prices at the start of our trading window.
I understand your position, but please keep in mind, this procedures and timelines, help us provide a service with the lowest fees possible.
Please, be assured, our Development Team is currently working on synchronising these updates so that all figures are refreshed simultaneously and are accurate in relationship to the current prices.
Kind regards,
Thanks for the reply.
Couple of questions, do you have an eta when synchronizing the updates will be available as this is another frustrating feature as well the few updates?
Also, I appreciate your comments on tying to keep the service as cheap as possible, but your competitor, ie Trading 212 does provide this service and they do operate a very similar cost structure to yourselves, so I don’t think it will break the bank.
If you want instant trading and to receive interest on uninvested cash then I would suggest that you consider moving your General and ISA accounts to T212. IE have shown no intention of providing those.
To be fair to IE, IE are loss-making at the moment whereas T212 are making a profit, largely from their CFD accounts, which IE does not offer. So I suspect that IE are reluctant to increase their costs.
Pretty sure IE have stated they are moving to real-time pricing …. I saw that somewhere … can’t remember where
I will look forward to that.
In case it helps, Excel 365 has a data stock function that gives close to real-time ETF pricing. I normally updates every 5 minutes while the LSE is open.
So if IE input the number of ETF shares and keep the spreadsheet open the portfolio value will update throughout the day.
I understand your point but there are all manner of legal licencing issues if IE were actually to do that. We can - personally. But as a Business IE can’t – if you’ve ever read a data vendors terms of “redistribution” or even “display” licencing fees your head will explode. LSE are notorious for this.
Sorry, I do not understand your comment.
All I was saying was that if an IE investor wanted up to date prices for their ETFs then they can use a function in their personal copy of Microsoft Excel 365. I use it all the time for my portfolio (for both shares and ETFs in IE and other brokers) and it works fine.
In effect it is a workaround while IE does not display up to date ETF prices.
There are numerous other methods to get the up to date price of an ETF all for free available on the Internet.
Understood. Yes. Agreed.
Hello i am new to IE i have used plenty of other brokers in the past but have a few things i am not understanding here.
First i know this isn’t really a trading app but for investmenting but the charts don’t have a 1 day time scale? Also with the charts the +/-% p.a are extremely inaccurate compared to what they are on platforms like Google finance or Yahoo finance? Unless im missing something.
Secondly with the order feature window how do we know what price we are buy at? Is just the price at close of day? With their not being a day chart and no daily price movement if for example an ETF is having a really bad day and dropping 1/2/3% throughout the day how can we buy and lock in on that dropped price potentially before it may start to rise again even tho i can see it’s dropped on other platforms? A live example would be right now VUAG is down about 1.2% on all platforms but on IE the price indicated is still from the previous close, i want to buy some more while it’s down now incase the price might rebound up throughout the day, how do it do that, at what price are we paying?
Thanks.
Hi Robbo,
You have kind of answered you own question - IE is not a trading app so intraday movements are not the point of it. If you want that then use T212 or something.
Regarding your second point, IE will trade during a fixed window (usually ends up somewhere between 14:00-15:00) and so whatever the price is there (regardless of what it says on IE) is what the buy price is. I think IE does update every day. Using your example of VUAG - it is currently 98.39 and so, presuming it is a similar price during IE’s trading window, if you were to place an order now you would get the live price even though the Friday close price is 99.82.
Hope that helps 
Thanks for the reply that helps, my only issue really is (and im sure it’s only minimal really) but if their was a sharp drop say in pre market so it opens lower or just throughout the early part of the trading day it’s dropping then recovers later in the day we can’t buy at that earlier lower price? It would be at the price between 14.00-15.00 which may have risen then? I know it’s not really going to make a major difference but just thinking of hypotheticals. Thanks
Yes , that is correct. IE do bulk orders I think so everything gets sent through at a certain time (usually 14:00-15:00) and so whatever the price is at during their trading window is the price you get.
ETFs are generally a lot slower moving and so to more than a couple of % in a day is quite rare - individual stocks are different and can move much further but you can’t buy those on IE. IE is geared towards long-term, boring, set & forget investing. In 10 years it will make almost no difference whether you bought at 9:20 am or 14:30 on January 19 2026.
If you do want to try and time things a bit better and feel more in control in that regard then a trading app may be suit your needs better
Good luck!!
I’m sure IE released an Investor Update months ago stating they were moving to real-time pricing