Hi, why does it take so long to update the stock positions on the web or app portal.
Most portals usually are only behind by 15 mins, but it can take half a day to reflect a current day’s movement, let alone be close to up to date?
If you review the Trading 212 app it shows movements in real time.
Hello @Andrew_Pyatt!
Thank you for your question.
Your portfolio’s value is updated at 10 am daily using ETF prices from the last market close, and then at 2.30 pm using prices at the start of our trading window (which is at 2 pm).
Please note that the indicators are not live, but instead are accurate to a certain point in the day when operational processes are performed that allow us to gain that data. The portfolio values, value difference in £ and TWR in % are not updated simultaneously and therefore there are times during the day when they might appear to “not add up”. The value difference in £ and TWR are updated overnight, while the portfolio value is updated in the morning using the previous business day’s end of trading share prices and then again at 2.30 pm using prices at the start of our trading window.
I understand your position, but please keep in mind, this procedures and timelines, help us provide a service with the lowest fees possible.
Please, be assured, our Development Team is currently working on synchronising these updates so that all figures are refreshed simultaneously and are accurate in relationship to the current prices.
Kind regards,