Hi, why does it take so long to update the stock positions on the web or app portal.
Most portals usually are only behind by 15 mins, but it can take half a day to reflect a current day’s movement, let alone be close to up to date?
If you review the Trading 212 app it shows movements in real time.
Hello @Andrew_Pyatt!
Thank you for your question.
Your portfolio’s value is updated at 10 am daily using ETF prices from the last market close, and then at 2.30 pm using prices at the start of our trading window (which is at 2 pm).
Please note that the indicators are not live, but instead are accurate to a certain point in the day when operational processes are performed that allow us to gain that data. The portfolio values, value difference in £ and TWR in % are not updated simultaneously and therefore there are times during the day when they might appear to “not add up”. The value difference in £ and TWR are updated overnight, while the portfolio value is updated in the morning using the previous business day’s end of trading share prices and then again at 2.30 pm using prices at the start of our trading window.
I understand your position, but please keep in mind, this procedures and timelines, help us provide a service with the lowest fees possible.
Please, be assured, our Development Team is currently working on synchronising these updates so that all figures are refreshed simultaneously and are accurate in relationship to the current prices.
Kind regards,
Thanks for the reply.
Couple of questions, do you have an eta when synchronizing the updates will be available as this is another frustrating feature as well the few updates?
Also, I appreciate your comments on tying to keep the service as cheap as possible, but your competitor, ie Trading 212 does provide this service and they do operate a very similar cost structure to yourselves, so I don’t think it will break the bank.
If you want instant trading and to receive interest on uninvested cash then I would suggest that you consider moving your General and ISA accounts to T212. IE have shown no intention of providing those.
To be fair to IE, IE are loss-making at the moment whereas T212 are making a profit, largely from their CFD accounts, which IE does not offer. So I suspect that IE are reluctant to increase their costs.
Pretty sure IE have stated they are moving to real-time pricing …. I saw that somewhere … can’t remember where
I will look forward to that.
In case it helps, Excel 365 has a data stock function that gives close to real-time ETF pricing. I normally updates every 5 minutes while the LSE is open.
So if IE input the number of ETF shares and keep the spreadsheet open the portfolio value will update throughout the day.
I understand your point but there are all manner of legal licencing issues if IE were actually to do that. We can - personally. But as a Business IE can’t – if you’ve ever read a data vendors terms of “redistribution” or even “display” licencing fees your head will explode. LSE are notorious for this.
Sorry, I do not understand your comment.
All I was saying was that if an IE investor wanted up to date prices for their ETFs then they can use a function in their personal copy of Microsoft Excel 365. I use it all the time for my portfolio (for both shares and ETFs in IE and other brokers) and it works fine.
In effect it is a workaround while IE does not display up to date ETF prices.
There are numerous other methods to get the up to date price of an ETF all for free available on the Internet.
Understood. Yes. Agreed.