Customer services has emailed my wife and asked for passport, bank account, selfie with ID to be emailed to them. Really…? Can’t think of a more insecure method of providing sensitive personal information. When we queried this, we were sent a link to a “we take your security seriously” article.
I know lots of organisation pay lip service to their privacy policies but submitting this sort of information over email isn’t acceptable from a financial institution.
Only after prodding was a web link contact form sent…