Customer services asking for sensitive info to be emailed

Customer services has emailed my wife and asked for passport, bank account, selfie with ID to be emailed to them. Really…? Can’t think of a more insecure method of providing sensitive personal information. When we queried this, we were sent a link to a “we take your security seriously” article.

I know lots of organisation pay lip service to their privacy policies but submitting this sort of information over email isn’t acceptable from a financial institution.

Only after prodding was a web link contact form sent…

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If they’d asked for it to be shared via facebook that would have been more insecure. Nothing was submitted by email. Nobody died.

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Hi! If you do not wish to send your documents to us via email, you can provide them by submitting the contact form on our website

This is due to taxes