Hi @Sisaket - sorry to hear you feel this way. I’m aware you’re waiting for a specific ETF to be added, and I understand you’re frustrated that this hasn’t happened yet.
I’ve gone back to the investments team to see if there’s any update we can give you. As well as our customer service team, we have team members from across the company who read and engage on the forum. Often, action is being taken based on community comments behind the scenes, but as I’m sure you’ll appreciate we can’t always talk about what we’re doing publicly.
This is often true for ETF requests - our customer service team notes down all requests which are passed on to our investments team. We get a lot - some here, some directly, some on our other social media channels. It all goes into a document for consideration.
When questions are asked that I or the customer service team can’t answer, we pass them on to other team members who might be able to help. Sometimes they can, and we post the answer here, but sometimes it’s not something we’re able to provide an answer for, because it involves information we haven’t yet put out into the public domain, or for compliance or regulatory reasons.
I really hope this explanation helps - there’s a lot of great people genuinely doing their best to answer your questions. We’re all big fans of the community, and your thoughts and ideas are valued across the company. We’ll do our best to let you know more often!