@AbigailC
Morning 
,
Thank you for your reply - however it is unacceptable that there is no update given for a whole year. And that is before we consider that the earliest request for the Emerging Market ETF was made in 2022 (ETF Suggestions - #24 by RaAl).
All of these ETF’s have been around for quite some time now - having been founded between 2011 - 2013.
As said elsewhere (Lack of InvestEngine Staff Engagement – Frustrating & Unprofessional - #4 by fionagraham) all requests come together in a “document for consideration”.
Surely requests for new ETF’s being added are treated as projects for the relevant team - therefore timelines are / will be in place for checking if and when ETF’s can be added. And if that’s not the case then this needs to be implemented rather quickly.
And at least on a 2monthly/quarterly basis there should be a communication going out to inform the community of any progress or lack thereof (including reasons).
This is basic project management stuff.
And the sentence of
does feel like a slap in the face at this point - it should not be up to me or any of us chasing for updates and sometimes multiple times - you should be proactively sending progress updates - this is basic customer service stuff after all.
I seriously hope that the recruitment drive from November 2024 has resulted in more people having been hired for all levels of the operation - although nobody has mentioned anything despite the advert being linked on these boards.
Also, for every single person posting on these boards asking for ETF’s to be added and then asking for updates there will be a, maybe large, number of people who, based on what they see happening on these boards, don’t even consider posting / requesting ETF’s.
Something to think about in the next “Customer Engagement Meeting”.