Hello! Thanks for getting in touch — completely understand your concerns, and happy to clarify.
What you’re seeing is actually normal and comes down to how we calculate and display returns:
The % return is based on a method called Time-Weighted Return (TWR), which measures how your portfolio has performed over time, independent of when you added money. Because of this, it’s possible to see a positive % return but a negative £ return, or vice versa — depending on how markets moved relative to when you made contributions.
For example, if most of your money was added just before a market dip, your total value might be down slightly, even if the portfolio itself has been performing well overall.
Also, ETF prices are not live; they are updated daily at 6am.
We recommend viewing this Community page which will give a more detailed explanation including examples, which will help you understand better how TWR works.
You’re definitely not missing anything. But if anything still doesn’t look right, we’re happy to check further! You can drop us a message via support@investengine.com and we will be able to take a closer look at your account.