Recently wrote to their support email and the response looked so automated and robotic. Not even saying Hello John but ‘Hello J’
Large chunks in Bold capital case also.
I’m assuming no human writes these responses? AI done so could have incorrect information?
Hi @justme, thanks for your feedback and we’re sorry your recent email reply felt impersonal. Our responses are handled by our client services team.
If there’s anything you’d like us to review or update regarding your query, please don’t hesitate to contact us again at support@investengine.com or via our contact form: https://help.investengine.com/hc/en-gb/requests/new. We’re here to help and always happy to assist further.
I have to agree being responded to in an email by just a capital initial letter is poor communication, one may just as well be given a number.