Delayed Support Ticket - Need Reassurance - #377391

I’m looking to transfer my ISA to Invest Engine from Vanguard (to cut-out the platform fee) & submitted a query regarding in-specie transfers of my ETF holdings before I commit. I submitted the query on the morning of 6th April & have had no response from Invest Engine so am having second thoughts now on whether it’s the right decision to transfer. Can you please respond to my ticket number #377391 to give me faith in Invest Engine’s platform & customer service.