Hi everyone,
I just wanted to give you guys a heads up regarding the issue with sluggishness. The issue has been resolved with the just rolled out app update! Please make sure you have the latest version; 3.6.0
Just tried 3.6.0 and whilst I canāt comment on the app performance overall, the performance related to the buy and sell process is still too slow for me. It also crashed out of the App completely after my first trade. I think the problem might be uniqueāish to me due to the frequency of trades I do and the load that puts onto drawing the trade points on the graph.
The performance via the website on my Android phone is ok, and given itās just as easy to use that Iāll stick with the website.
Hi @P.H
Thanks for the feedback. I will pass it along to the team for review. Should the problem persist, please email support directly so we can look specifically into your account and advise.
@PaulGichemi OK will do. Iām going to reinstall the App today just in case my phone has got a bit squirrely and then try again tomorrow.
Incredibly slow in Jan 2024 also - sometimes Iām only getting a new update in the day about 1700hrs. This is on the App AND online via MacBook.
Hi! We apologize for any inconvenience you may have experienced. Thank you for your feedback, and we will ensure to pass it along to the relevant team for thorough review and improvement.
If the issue persists or if you have any additional concerns, please donāt hesitate to reach out to our support team directly via email.