I requested a SIPP transfer from Invest Engine to Trading 212 a few weeks ago. A week ago the money disappeared from my IE SIPP but a week later it still hasn’t appeared with Trading212. Trading212 advised me to get further clarification from IE on the transfer.
I’ve emailed the customer service address a couple of times, but not received any reply as yet. Any other suggestions?
I am slightly concerned where all my money has gone…!
this appears odd.
IMO, it is sitting in the invest engine account getting a few days interest and it will eventualy land in the account safely and all will be forgotten.
it does raise serious and valid questions though.
1, where is my pension cash as it has been transfered a week ago?
2, why do customer service ignore me?
3, what is the point of customer service?
Agreed and I am currently on a livechat conversation with IE that is going nowhere and has lasted for over an hour with no sign of an answer. I will be relieved when / if my money does land soon and vindicated that I chose to transfer it away from Invest Engine.
The livechat agent simply stopped responding having provided no assistance whatsoever - this is criminally bad customer service.
I’ve raised a complaint but doubtless that will be ignored too.
Hello,
We’re sorry to hear about your experience and appreciate you sharing your feedback.
We can confirm that we’ve responded to your enquiry. Please check our response when you have a chance, and if you have any further questions or need any additional assistance, just let us know and our team will be happy to help.