Could someone from InvestEngine please help escalate an ongoing SIPP transfer issue?
I’ve been trying for several weeks to transfer my SIPP from InvestEngine to Moneybox. I’ve sent multiple emails and tried calling, but have received no meaningful response. Moneybox has also attempted to contact InvestEngine to progress the transfer and has been unable to get a response.
I’m increasingly concerned that I cannot get any information about the status of my pension transfer or what is holding it up.
I don’t want to share personal account details publicly, but I would appreciate someone from the team contacting me directly and escalating this urgently. If I still cannot get this resolved, I will need to raise it through the formal complaints process.