Hi InvestEngine community!
Hope your week is going well as we near the end of hump day.
We’ve had some questions here and directly to our fabulous customer service team about our trading window, and the cut-off time for trades.
Tl;dr it’s 2pm. But I thought I’d post what our FAQs say for reference - always the best first port of call. Any questions pop them below:
We execute orders (submit them for trading) during our trading window once a day on business days (excluding weekends and bank holidays).
Our trading window is 2 pm-7 pm.
We trade at approximately 3:15 pm. If you place your orders before the start of our trading window (prior to 2 pm) they will go through the same day, otherwise, it will be the following business day. Please make sure to place your orders prior to 2 pm to ensure same-day execution.
The trading window closes at 7:00 pm, and the changes made to your portfolio during trading will be updated around that time. Sometimes it takes until the following morning for the changes made to your portfolio to become visible.
Once an order has been executed it is out of our hands and it can no longer be cancelled.