Is anyone able to log into their online dashboard (on-line or on-app using email / password).
I am able to log-on with my phone using my Face-ID / Passcode, however when trying online or on the app with my email and password it throws the following error:
The same is happening with my mates’ accounts too, not sure if it’s just an isolated issue, or is everyone affected?
I can log in OK using email/password online to dashboard. (Don’t use app at all.)
login fine on both app and website
Thanks, @stehuk and @shrimper - I tried again this morning and same issue. Yet can still log on the app with my Face-ID.
I am having the same issue as well, thought it was only me, I have contacted InvestEngine and they are looking into it apparently
I can’t login anymore ! No idea what the issue is.
Sent a support ticket last week and still no reply.
I checked to see if I can register an account using my already registered email address to see if my account was even still active and it let me register a new account.
I’m assuming my account has been changed or deleted because otherwise it would say something along the lines of
“this email is already registered”
I have not received any email mentioning any requests to change my email address or password so I can’t imagine I’ve been hacked.
Someone help please.
Apologies for the issues affecting an isolated number of users. Our technical team is aware of this issue and is working on resolving it ASAP. We will post an update shortly.
FYI: I did try this morning and it was working for me again now.
We have now resolved the log in issue. Please let us know in case you have any further issues.
. Can’t login today, neither via app or web and worse not receiving a ‘forgot password’ email and they have no helpline - left 30 mins now ok
Hi @whocares
Sorry for missing this, are you still having an issue logging in?
Can’t login using the app or online. Reported to Tech Support.They work from 05:30 AM, so no good to me when the problem occurs at 22:30. Raised a ticket on this I believe. Very concerned.
I find the level of security with my account to be very concerning. The 2FA doesn’t really work as, when accessing my account, the app says a code will be sent. If you’re waiting to access the app, how can it be viewed? The default is to go to an SMS code. This failed tonight. Tried too many times and it has blocked me for an hour. When it did work on all other occasions I would then enter my pin (twice) and then it would go to fingerprint. This screen always has a ‘skip’ option so what’s the point of that? I now have misgivings with regard to the general security of this, and to be fair, other platforms’ competence in this regard - Zopa for one.
I’m hopeful this is a tech issue but clearly, I could also have been hacked. A sleepless night ahead for me, that’s for sure. Anyone else having this issue?
Can now access my account. At 23:35 hrs 5 SMS codes arrived, one after the other. A tech issue that’s for sure. However, the 2 FA process is far from perfect. I have been told this has been passed to the Development Team. I consider it to be essential that the security on this platform must be 100% as I’m sure this what we all want. Until I’m confident on this I really don’t want to invest any more hard earned cash. A shame as IE is arguably the best platform in all other respects.
We are glad to hear you managed to log back into your account. Apologies for the delays in receiving the 2FA codes. The team will investigate the cause of delays and get back to you as soon as possible.
Thank you Paul. I hope this issue is a one off. It needs to be said I have no other qualms. IE is a great platform.
