I have two trades - one from the 16h of JUne and the other from the 11th of June, which are yet to settle.
I have tried contacting IE, but no response…
Anyone else have this problem? Any suggestions?
Hi — I’m sorry to hear you’ve been waiting on this, and that you haven’t heard back yet.
I’ve flagged it to our team so someone can look into this for you.
We’re currently dealing with a slight delay in responses as we work through a higher-than-usual number of queries, but we’re getting to everyone as fast as we can.
To help us track down your account, please could you email us at support@investengine.com with ‘Community’ in the subject line?
That way we can locate your details and look into this as a priority.
Thank you,
Matthew
I know you said it’s busy, but it has been a week since I first reported the issue.
How long is it going to take?
Regards
Tim Aikman
Hi Tim, thank you for getting back to us. I can confirm that your orders are now settled. Please let us know if you need help with anything else