I have now been unable to withdraw my funds for over two weeks. Every response I receive is the same generic reply that “compliance are looking into it” and that I will hear something soon. This has gone on long enough.
This level of service is completely unacceptable. I have lost confidence in InvestEngine and want my account closed immediately with all funds returned without further delay.
I expect a clear update and action within 48 hours. Continued silence or the same vague responses will leave me with no option but to escalate this further.
@Erika-BartyKing This does sound frustrating. Could it be that IE require documentation from you?
For anyone else who might be concerned reading this (as I was), I have just withdrawn a large sum of money (cash I needed; not because I was concerned!) from my InvestEngine GIA with absolutely no problems or delays.
I have submitted the kyc documents required over 3 days ago and all I hear back from them the relevant team will contact you again and again there service is so poor . Now they are ignoring my emails all together to get through to them I suggest contacting them using different emails as thats what I had to do when they ignored the email associated with my account. Holding my funds hostage is totally unforgivable as soon as this is sorted I will be withdrawing my funds and moving elsewhere