So this is the second time since November that I can’t log into my InvestEngine account and I’m not even bothering contacting them by email as they didn’t respond despite numerous attempts.
I’m unable to login to my account via both the app and the website.
Normally I login to the InvestEngine app with a 4 digit pin but today that suddenly changed for some reason and it requested my login and password, which I entered. I then got a message on screen saying ‘We’ve sent a notification to The app on your mobile phone’ - see attached- but I was trying to log in via the app and there was no notification. This was also the case when I tried to login via the website. I can’t remember my memorable phrase to retrieve my account or reset anything.
I tried deleting and reinstalling the app and the same issue is happening.
I’m very sorry to hear about your experience and the difficulties you’ve had logging in.
Regarding your concern about not receiving a response from our support team, I should mention that all client queries submitted in November were taking care of. It’s possible that our emails may not be reaching you — for example, if a previous message from InvestEngine was marked as spam. Could you please check all folders in your inbox, including spam and junk, to see if any of our replies are there?
May I also ask, which channel have you used to contact us? Please note that our official support email address is: support@investengine.com.
With regard to the two-factor authentication (2FA), if you’re unable to remember your security phrase, we can reset the 2FA on your account for you. To do this, you’ll need to contact our support team from the email address registered on your InvestEngine account, so we can safely assist you.
Once again, my apologies for the inconvenience caused.
I look forward for your reply and to helping you resolve this as quickly as possible.