Can’t login to my account

General
1

Hello,

I’ve tried to contact InvestEngine a few times now since yesterday as I’ve been unable to login to my account via both the app and the website.

Normally I login to the InvestEngine app with a 4 digit pin but yesterday that changed for some reason and it requested my login and password, which I entered. I then got a message on screen saying ‘We’ve sent a notification to The app on your mobile phone’ - see attached- but I was trying to log in via the app and there was no notification. This was also the case when I tried to login via the website. I can’t remember my memorable phrase to retrieve my account or reset anything.

I tried deleting and reinstalling the app and the same issue is happening.

Please can someone help me ASAP? This is very urgent and no one was replied to my issue.

2

Hi @Alice , sorry for the delayed reply, we’re currently experiencing a high volume of enquiries, which may cause some delays. We’re sorry to hear that your experience with two-factor authentication hasn’t been as smooth as expected, and we apologise for any frustration this has caused.

We’ve sent you an email with further instructions, so please check your inbox when you get a chance.

Thanks for your patience!

3

I have the same problem with the app as of yesterday. Just get an InvestEngine blue screen but it doesn’t move on. I have logged into my account using an alternative 2 part authentication using my email address. Still doesn’t explain the app not working.