Unable to login to account for 4 working days

Help & FAQs
1

Hi. Business account - over 100k invested and trying to login I was suddenly asked to set up 2FA.

To do this I needed to input an emailed code, the problem is no codes have been emailed to the registered account, nothing in junk mail. I have tried to access support via the contact page and email but still have heard nothing since midway through last week.

I can’t understand how a financial platform can have no effective support. Bit lost where to go with this other than the financial ombudsman now.

2

and please dont give me advice to contact support@investengine.com! I have been trying this every day

3

Hi I am having the same problem have been locked out of my account since last Thursday four emails sent all I have had back is a case number which is 344684 if it helps on here . Was enjoying using this company but having second tho the delay and lack of reply is very poor.would really appreciate any help from somebody if there are any investment engine people on here