I tried to withdraw my funds but my account has been frozen for KYC checks. I wasn’t informed about the KYC checks I had to follow up and ask why the withdrawal hadn’t gone through.
I withdrew funds without issue in April and have added more money since. I need the funds to exchange on a property purchase but I cannot get any response from customer service.
This is very frustrating and has likely collapsed my housing chain.
Please let me know if there is any way to expedite this.
Hey @GeorgeN!
Thank you for your thread. I’m sorry to hear you haven’t received a response from us. Have you contacted us to: support@investengine.com? If not, kindly contact us to this email address, so we could check into your account and help process your withdrawal.
If you would like me to check it and contact you quicker, kindly get back to me here, with your IC client reference number.
My apologies for any trouble.
Kind regards,
How long does it take for cash to become available for withdrawal .
I’m currently in pending mode.
If you sell shares in order to withdraw the money then settlement time is selling date + 2 working days.
So, if you sell on Monday then this trade should be settled on Wednesday and you should be able to withdraw the money on Thursday.
Transfer into your account can take another 2-3 working days.
Any bank / public holidays / weekends within these periods will delay everything.
All done , pretty good tbf.
D 