I have sent 4 emails today to customer service and have received 0 replies to my questions.
What’s going off with customer support?
Have you previously emailed CS? What was the response time then? AFAIK, both AJ Bell and Vanguard has a response time of 24-48 hours depending on the question.
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Yes, some.time.ago, response time was within a couple of hours, never had to wait all day which is why I stayed with IE. So how long do they take to respond nowadays?
I’m sorry, I don’t know how long it nowadays take.
Could you please advise in this matter? Thank you.
Thank you for your question. I’m sorry guys for any long reply to any of your questions. We understand how frustrating could be to wait more than expected for a reply or solution.
At the moment we are experiencing big amounts of client’s threads. This is due to our new services provided, like SIPP Transfers from new providers.
Please, we kindly ask for your patience. We try to get back to our clients as soon as possible. We hope our waiting time will be quicker soon enough.
Kind regards,
I have been very patient. There’s no excuse for a company ran on poor customer service when it comes to finance. You need to improve drastically.