I have sent 4 emails today to customer service and have received 0 replies to my questions.
What’s going off with customer support?
Have you previously emailed CS? What was the response time then? AFAIK, both AJ Bell and Vanguard has a response time of 24-48 hours depending on the question.
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Yes, some.time.ago, response time was within a couple of hours, never had to wait all day which is why I stayed with IE. So how long do they take to respond nowadays?
I’m sorry, I don’t know how long it nowadays take.
Could you please advise in this matter? Thank you.
Thanks for your question. I’m sorry we haven’t got back to you sooner.
We are currently experiencing higher volumes due to following the rcent high profile launch of SIP transfers and we’re working to get these back to normal levels.
We’ll check your accounts and get back to you shortly.
Kind regards,
I have been very patient. There’s no excuse for a company ran on poor customer service when it comes to finance. You need to improve drastically.
I am waiting for confirmation of an external bank transfer. Now in my 64th hour of waiting for reply from support on why it’s not progressing, sent another request and checked filters and spam.
The empty promise of 2 hours email response from their website for reference:
“Our compassionate Client Support team are always here to help and we aim to respond to emails during our opening hours within 2 hours*
Hello @mibas.
My apologies for the delayed reply. We’re currently experiencing higher volumes than usual, which has led to slightly longer response times.
I’ve sent you a private email, in order to help you as soon as possible.
Kind regards.