Hi all. What’s the usual customer support response time? The support page said within a few hours. I sent an enquiry about 3 days ago but there’s no reply. I am new to IE and it slightly worries me about IE customer support as you can only contact them online and they are not responsive so far despite their claim of responsive time and being operational 7 days a week… PS the request number is 315122 in case an IE staff sees this message.
Did you hear anything back yet ?
Yea I just got a response this afternoon.
Yes it’s been very poor this week, for the first time I’m thinking of looking elsewhere in April.
You don’t need to wait until April. You could already open an S&S ISA elsewhere. After all you can open and pay into multiple S&S ISA’s per tax year… as long as the overall limit of £20K for your ISA’s is not exceeded.
Monevator has a good overview, methinks.
I had same problem. they have no online chat or telephone line to contact . only email .
It makes things difficult to sort out. I send email to the support team, 4 emails , waiting for 6 hours so far, nothing happened. I am regret to sign with invest engine , serious to think leaving soon. when you got problems , you need quick respond and someone you can contact to. but only I got is waiting. poor customers services.
in case support team staff see this message, my request No is 329317 ,s end the request on 8th April @13:43
Hi
On the 5th April 2026 I tried to get into my account - ok with email and password but was asked for the Recovery Phrase. This wasn’t accepted and there wasn’t any apparant way of re-setting it other than contacting ‘Help’. Did this twice that day but had no response.
After waiting until 29th April 2026 I sent email to customer support. Still no response as of 8th May 2026. This surely can’t be normal?
P.S. My wife has the same problem but isn’t even going to start trying to sort it out until she can see how to.
I therefore hope that this route is successful.
Andrew
I have sent 3 emails to support over the last 5 days and had no reply at all, this can not be normal Seriously worried about this and the fact that for a decent amount of money to me at least you have no people to talk to! chat bot is pathetic!
I sent them an email at 10:15 on 09/05.
As on 18:05 on 13/05 i’ve had no responce. I am really concerned and going to look into moving elsewhere.