Hi all,
I have the same dividend-paying ETFs with InvestEngine and another provider. I notice that with another provider, I receive dividends on the payment dates, whereas with InvestEngine, they are always delayed. Is there any particular reason for this?
Thanks you,
Sol
Hi There!
For assistance with your dividend, could you please contact our support team directly at support@investengine.com? They’ll be able to investigate this further for you.
@AbigailC , Thank you. I did approach support team and they provided the standard answer. FYI, this is not the first time that there has been a delay in dividend payments - it happened last month as well. I have requested them for a proper investigation and explanation. Hoping you can resolve this for ever.
I’m having the same issue. FTWG dividends were payed everywhere (Trading212, Freetrade, etc) except IE.
What’s the deal?
I understand it takes 5-7 days for them to process to customer’s account. Inefficient process or they might be earning interest by delaying. Either way, they should make sure that it is paid in a timely fashion. Are there any regulations around this?
More importanly, they are making us lose money
Well… it does and it doesn’t. AJ Bell credits dividends within 2 business days, Trading 212 seems to be doing it on the actual payment date, Vanguard takes a few days.
I’m not that much upset about a delay - I’m more upset about the non-communication around it.
Speaks volumes about the quality of the customer service team and how they view their jobs. Same as for all the post being made and going unnoticed and not being acknowledged for days on end.
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Yeah, that’s a good point. If/when T212 finally launches SIPPs it’s going to be complicated for IE
Hi, 
According to the T212 discussion boards they are now aiming to make the SIPP available at the of the current year 2025. This has been delayed since last year.
Got the dividends deposited today, so overall not that bad, one extra business day