IE information not clear

Help & FAQs
1

I want to check whether I actually placed an order. The help information says:

How do I cancel or change a DIY order?

  • 1 year ago

  • Updated

You can cancel your order before the start of the next trading window following the steps below:

Portfolio → ‘Orders placed’ → ‘Cancel’.

BUT, I can’t find the ‘Orders Placed’ button.

Please can someone direct me to it, or let me know what I really need to do?

2

Hi there, once you’ve placed your order before the start of the next trading window, the option to cancel it will be located above your Portfolio’s balance section. Our trading window is from 2 pm to 7 pm.

You can also cancel pending orders by going to ‘Transactions’, then select the pending order and choose ‘Cancel all pending orders’.

Please see the following FAQ on how to place an order: How can I buy/sell ETFs?

You can always reach out to us at support@investengine.com and we will be able to advise on if you have successfully placed your order.