Locked out of my account and been told it's been closed

General
1

Can someone from customer service please contact me to sort this out. I have contacted you several times.

I am not able to log into the app and I am receiving no SMS text messages.

This is really not good!

Update

Paul from customer service has told me that my account has been closed, even though this is not true and I have a big chunk of my savings in there..wtf?

2

Hi Gandalf, I’m sorry for the frustration you’ve had trying to get this sorted. Our team has looked into your case and reached out directly to clarify the situation with your accounts.

Please note, we can only discuss and assist with an account when you contact us from the email address linked to that specific account. If you have more than one account with us, it’s possible that messages or details relate to a different one, which can sometimes cause confusion.

Rest assured, your funds are safe and our team will help you get back into the correct account. If you reply to our latest email or reach out using the address linked to your active account, we’ll be able to resolve this quickly.

3

Hi there

I have contacted you through my Email that I use for Invest Engine. I only have 1 email that I use for my Invest Engine account. I have also contacted you via the support section and provided the same email.

Thanks

4

So maybe make sure that your customer support staff do not send emails that are not true, and causing me to stress out!

Thank you