Manual cash transfer with wrong reference

Help & FAQs
1

Hi @Paul_M

My client reference is IC01004923.

Yesterday I logged a support request (348288) but haven’t received any response. Trying to seek assistance urgently as initiated a manual cash transfer to my ISA but used a wrong reference. Details below.

Amount- £8,000

Bank HSBC

Date: 22.05.2026

Instead of using the portfolio ref (IP01907095) I used IT38856681 on the transfer. This transfer although credited to my bank account is not yet reflecting in my ISA.

Please Couls you help me with this issue?

2

I was contacted by email and had the below link.

Is this legit?

3

I’ve been contacted by the same after posting on here. I don’t think it’s legit, they started saying how I need to install software which of course I did not do. That link is also not IE branded so seems so dodgy to me.