So I’ve just gone to sell my portfolio and it’s come back with a “something went wrong” error, I then started to go through my ETF’s individually and I could sell them but I noticed some of them said I hadn’t received any dividends which I know to be false. I have received £4.41 from VHYL for example
Here I’ve attached some photos
Hi @Ryan, check if all of your orders have settled. It usually takes 48 hrs but some ETFs take longer
Hi @Carl there are no orders to be settled from that portfolio but I have just received dividends so I can wait a few more days and try again after. This doesn’t explain why dividend payment info is missing though.
There was an update recently. Perhaps it’s just a glitch. Make sure you have the updated version.
I updated the app and my dividends for VHYL are displayed and available for investing.
Hi Ryan,
If the problem persists and your dividends are still not displayed correctly, please contact our support team at support@investengine.com. They will be able to investigate further and assist you in resolving the issue.